InkDeks respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, order forms, customer portal, or contact channels.
Information We Collect
We may collect the following information:
- Name and contact details, such as email address, phone number, or WhatsApp number.
- Business information, such as company name, website, project details, or billing information.
- Order information, including service type, artwork files, design briefs, references, payment status, and communication history.
- Technical information, such as IP address, browser type, device information, pages visited, and general website usage data.
- Files uploaded by customers for project purposes, including logos, artwork, mockups, images, or supporting documents.
How We Use Your Information
We use your information to:
- Process and manage your orders.
- Communicate with you about your project, quotation, payment, revision, or delivery.
- Provide vector tracing, color separation, DTF/DTG print-ready artwork, website development, and related digital services.
- Improve our website, services, workflow, security, and customer experience.
- Prevent fraud, unauthorized access, abuse, or policy violations.
- Comply with legal, payment, accounting, and security requirements.
Uploaded Files and Project Data
Any files you upload to InkDeks are used only for the purpose of reviewing, processing, producing, and delivering your requested service.
We do not sell, rent, or trade your uploaded artwork or project files. Your files may be stored securely for project reference, revision handling, delivery history, and customer support.
Payment Information
InkDeks may use third-party payment providers such as PayPal or other secure payment gateways. We do not store your full credit card, debit card, or PayPal login details on our servers.
Payment transactions are processed through the payment provider's secure system and are subject to their own privacy and security policies.
Sharing of Information
We do not sell your personal information.
We may share limited information only when necessary with:
- Payment processors to complete transactions.
- Hosting, email, cloud storage, or security providers used to operate our services.
- Internal team members or trusted contractors involved in completing your project.
- Legal or regulatory authorities when required by law.
Data Security
We apply reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system is completely risk-free. Customers are responsible for ensuring that the files they submit do not contain sensitive, illegal, or unauthorized materials.
Customer Rights
You may contact us to request:
- Access to your personal information.
- Correction of inaccurate information.
- Deletion of certain data, where legally and operationally possible.
- Clarification about how your information is used.
Data Retention
We retain customer data and project files only as long as necessary for service delivery, revision support, accounting, dispute handling, legal compliance, and business records.
Contact
For privacy-related questions, please contact us:
Email: support@inkdeks.com
Website: www.inkdeks.com