This policy explains how InkDeks handles setup, maintenance, support, and ongoing technical service for website, app, portal, or digital system projects.
Project Setup
Setup may include configuration of website files, admin panel, hosting, domain, email, payment gateway, security settings, database, CDN, or related tools depending on the agreed project scope.
InkDeks will perform setup based on the package, quote, invoice, or written agreement approved by the customer.
Customer Requirements
Customers may be required to provide:
- Domain access.
- Hosting or server access.
- Business information.
- Website content.
- Logo and brand assets.
- Payment provider account access or API credentials.
- Email access or DNS records.
- Required legal pages or business policies.
- Product, service, or pricing details.
Delays in providing required information may delay the project timeline.
Maintenance Coverage
Maintenance may include:
- Minor bug fixes.
- Basic security review.
- Content updates within the agreed scope.
- Backup assistance.
- Small layout adjustments.
- Technical support for existing features.
- Monitoring of website functionality.
Maintenance does not automatically include major redesign, new features, custom integrations, third-party platform changes, server migration, malware recovery, or emergency repair unless agreed separately.
Third-Party Services
InkDeks is not responsible for downtime, policy changes, account restrictions, API changes, payment provider issues, domain problems, hosting limitations, or service interruptions caused by third-party providers.
We may assist in troubleshooting these issues as part of paid support or agreed maintenance.
Customer Modifications
If the customer or another third party modifies website files, database, server settings, plugins, code, or payment configuration, InkDeks may not be responsible for issues caused by those changes.
Additional repair work may require extra fees.
Support Response
Support response time depends on project priority, maintenance agreement, complexity, time zone, and availability.
Emergency support must be agreed separately and may require additional fees.
Maintenance Renewal
If maintenance is included for a limited period, support will continue only until the agreed end date. After that, customers may renew maintenance or request support as a separate paid service.
Contact
For setup or maintenance support, please contact:
Email: support@inkdeks.com
Website: www.inkdeks.com